Terms of Service
Clear, fair terms for our reliable EMES tracking service. We believe in transparency and treating our customers with the respect they deserve.
1. Welcome to EMES Tracking
Welcome to EMES Tracking, your reliable and heimish (trustworthy) partner in protecting your most precious belongings. These Terms of Service govern your use of our tracking services, devices, and platform. By using EMES services, you agree to these terms, which are designed to protect both you and us while ensuring the best possible service.
2. Our Services
EMES provides GPS tracking services and devices specifically designed to help you keep track of your valuable personal items including:
- Religious items (talis, tefillin, prayer books)
- Jewelry and family heirlooms
- Watches and personal accessories
- Important documents and valuables
- Any other personal items of value to you
3. Service Plan and Pricing
Annual Service Plan: $50/year
- Unlimited tracking for all your registered devices
- Real-time GPS location updates
- Mobile app access with instant alerts
- Global coverage in 150+ countries
- 24/7 customer support
- Secure cloud storage and location history
Tracking Devices: $26.99 each
- Ultra-compact, coin-sized design
- Waterproof and durable construction
- Long-lasting battery (up to 1 year)
- Easy attachment options included
- Worldwide cellular and GPS coverage
4. Your Account and Responsibilities
When you create an EMES account, you agree to:
- Provide accurate and complete information
- Keep your account credentials secure and confidential
- Use our services only for lawful purposes
- Track only items that belong to you or for which you have proper authorization
- Notify us immediately of any unauthorized use of your account
- Pay all fees and charges in a timely manner
5. Privacy and Data Protection
At EMES, we take your privacy seriously. Your location data and personal information are protected with bank-level security. We only collect data necessary to provide our tracking services, and we never sell or share your personal information with third parties for marketing purposes. For complete details, please see our Privacy Policy.
6. Device Usage and Limitations
Our tracking devices are designed for personal use to track your valuable belongings. Please note:
- Devices should not be used to track people without their explicit consent
- Battery life depends on usage patterns and environmental conditions
- GPS accuracy may vary based on location and environmental factors
- Service availability depends on cellular network coverage
- Devices are water-resistant but not intended for permanent submersion
7. Service Availability
While we strive to provide continuous service, EMES cannot guarantee 100% uptime due to factors beyond our control, including cellular network outages, natural disasters, or technical maintenance. We work diligently to minimize any service interruptions and will notify users of planned maintenance when possible.
8. Payment Terms
Payment terms for EMES services:
- Annual service fees are due in advance and non-refundable after 30 days
- Device purchases are one-time payments
- All prices are in USD and include applicable taxes
- Failed payments may result in service suspension
- We accept major credit cards and digital payment methods
9. Cancellation and Refunds
We want you to be completely satisfied with EMES:
- 30-day money-back guarantee on annual service plans
- Device returns accepted within 30 days in original condition
- You may cancel your service at any time through your account
- Partial refunds may be provided for documented service issues
- Refunds are processed within 5-10 business days
10. Limitation of Liability
While EMES strives to provide reliable service, we cannot be held responsible for the loss or theft of your items. Our tracking service is a tool to help you locate your belongings, but it cannot prevent loss or theft. Our liability is limited to the amount you have paid for our services.
11. Support and Customer Service
Our geshmak (excellent) customer support team is here to help you 24/7. You can reach us through:
- Email support through your account dashboard
- Live chat on our website
- Phone support during business hours
- Comprehensive help documentation and tutorials
12. Updates to Terms
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes via email or through our platform. Continued use of EMES services after such changes constitutes acceptance of the new terms.
13. Governing Law
These terms are governed by the laws of the United States and the state in which EMES is incorporated. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
14. Contact Information
Questions about these Terms of Service? We're here to help! Contact us at:
Thank You for Choosing EMES
We're honored to be your trusted partner in protecting your precious belongings. These terms are designed to ensure a positive experience for everyone in our EMES family. If you have any questions or concerns, please don't hesitate to reach out to our friendly support team.