Privacy Policy

1. Information We Collect

Personal Information

When you create an EMES account, we collect:

• Your name, email address, and phone number
• Company name (optional - only if you choose to provide it)
• Account password (encrypted and never stored in plain text)
• Payment information (processed securely through encrypted payment providers)
• Device serial numbers and registration information

Location and Tracking Data

Our tracking devices collect and transmit:

• GPS coordinates and timestamps of your tracked items
• Movement patterns and location history
• Device battery levels and technical status
• Network signal strength and connectivity data
• Alert notifications and response data

Technical Information

We automatically collect:

• App usage data and interaction patterns
• Device information (phone type, operating system, app version)
• IP addresses and general location for service improvement
• Error logs and performance metrics (anonymized)

2. How We Use Your Information

Communication Purposes

We may use your contact information to:

• Send service-related notifications and important updates
• Respond to your support requests and inquiries
• Notify you about account changes or security issues
• Share tips for getting the most out of your EMES service
• Send optional product updates (with your consent only)

3. Data Security and Protection

Your location data is never stored in plain text and is protected with the same level of security that banks use for financial transactions. We use industry-standard AES-256 encryption and TLS 1.3 protocols for all data transmission.

4. Data Sharing and Disclosure

Limited Sharing Circumstances

We may share your information only in these specific situations:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: Trusted partners who help us operate (payment processors, cloud hosting) under strict confidentiality agreements
• Legal Requirements: If required by valid legal process (court order, subpoena) - we'll notify you unless legally prohibited
• Emergency Situations: To prevent serious harm to you or others (only with clear evidence of emergency)
• Business Transfer: If EMES is acquired, your data would transfer under the same privacy protections

5. Your Privacy Rights and Controls

You can exercise these rights through your account settings or by contacting our support team. We'll respond to all requests within 30 days, and most actions can be completed immediately through your account dashboard.

6. Data Retention and Deletion

How Long We Keep Your Data

• Active Account Data: Retained while your account is active and for up to 1 year after cancellation
• Location History: Stored for 2 years to provide historical tracking and improve service
• Payment Information: Kept for 7 years for tax and financial compliance purposes
• Support Communications: Retained for 3 years to improve customer service
• Technical Logs: Anonymized and kept for 1 year for security and performance analysis

Complete Data Deletion

When you delete your account, we immediately stop collecting new data and begin permanent deletion of your personal information. Location data is deleted within 30 days, and all personal identifiers are removed within 90 days. Some anonymized data may be retained for service improvement, but it cannot be linked back to you.

7. International Data Transfers

EMES operates globally, and your data may be processed in countries other than where you live. We ensure all international transfers meet strict privacy standards through:

• Adequacy decisions by privacy authorities
• Standard contractual clauses with service providers
• Certification under privacy frameworks (Privacy Shield successors)
• Your explicit consent for specific transfers

8. Children's Privacy

EMES services are designed for adults (18+) to track their personal belongings. We do not knowingly collect personal information from children under 13, or 16 in the EU. If we discover we have collected information from a child, we will delete it immediately. Parents who believe their child has provided information to us should contact us right away.

9. Third-Party Services

EMES integrates with carefully selected third-party services to provide our tracking functionality:

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Cloud Services: AWS, Google Cloud (for secure data storage)
• Cellular Networks: Various carriers (for device connectivity)
• Mapping Services: Google Maps, OpenStreetMap (for location display)

Each of these partners is bound by strict contractual obligations to protect your data and use it only for the services they provide to us.

10. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you by:

• Email notification to your registered address
• In-app notification in your EMES dashboard
• Prominent notice on our website
• 30-day advance notice for material changes

Continued use of EMES services after changes means you accept the updated policy. If you don't agree with changes, you can delete your account before they take effect.

11. Contact Information and Support

Questions about your privacy or this policy? Our privacy team is here to help with the same geshmak service you expect from EMES:

12. Regulatory Compliance

EMES complies with major privacy regulations worldwide:

• GDPR: European Union General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Canada's Personal Information Protection and Electronic Documents Act
• LGPD: Brazil's Lei Geral de Proteção de Dados